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I have set up a Twilio number to receive WhatsApp messages and then added that sender to Kustomer through the Twilio for WhatsApp app integration.

However when receiving messages through the app Twilio webhook on Kustomer () the data received seems to only contain the following fields: id, from, fromRaw, to, numMedia, sentAt, sid, body, attachments, size and selflink.

Is there any way I can modify this to also receive data such as Profile Name? I know that this data is being received by Twilio, it's just not making it when sending the message to my Kustomer endpoint. Would I need an additional webhook for getting this data?

I've tried sending the messages via HTTP Post Requests from Twilio to the Kustomer API but since the app on Kustomer polls the integrated webhook every few minutes I was getting duplicate messages in my Kustomer conversation timeline. A solution that I have in mind is directly updating the Kustomer attributes with a Kustomer API request but I want to know if this would be overcomplicating the solution.

本文标签： WhatsApp message data for TwilioKustomer app integrationStack Overflow

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