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I'm facing an issue with my multi-guard authentication setup in Laravel involving impersonation. I have four guards defined: admin, distributor, customer, and user. My system allows a customer to impersonate a user (for example for support purposes).When I impersonate a customer by logging in as a user, I cannot "go back" to the customer. Instead, I'm redirected to /home.

The strange part is that my log statements inside the "back-to-user" (or "back-to-customer") function are not executed at all—it’s as if the function isn’t being called. I've implemented similar impersonation functionality for Admin and Distributor, and those work fine; the issue only occurs when going back from a user impersonation.

In the logs, I only see a 302 redirect (with no errors) and nothing is logged from the back function. It appears that somewhere the application is redirecting me to /home instead of calling the function.

Route::get('back-to-customer', [\App\core\auth\LoginController::class, 'backToCustomer'])->name('back-to-customer');


public function backToCustomer(Request $request)
{
    Auth::guard('user')->logout();

    if(Auth::guard('customer')->check()) {
        return redirect('/');
    }
    return redirect('/');
}

public function impersonate(User $user)
{
    Auth::guard('user')->login($user);

    return redirect()->route('customers::dashboard.show');
}

Log:
ts=2025-03-27T16:17:13.551637+00:00 lvl=DEBUG chan=local msg="request processed" method=GET endpoint=/back-to-customer action=App\core\auth\LoginController@backToCustomer status_code=302 duration="394ms 120µs" [email protected] [email protected] user="customer:[email protected], admin:[email protected]"

I suspect that the redirection to /home happens because I defined the HOME constant in my RouteServiceProvider. But why is this happening. But that shouldn't be the problem, it should redirect me to my routes or execute the function.

What I've tried so far:

1. Verified that the /back-to-customer route is properly defined (artisan route:list) and that similar routes for Admin and Distributor work as expected.
2. Confirmed that there are no error logs—just a 302 redirect to /home.

Can anyone help me or tell me something I can use to find out what the problem might be. Maybe someone has experience with unexpected redirects

I'm facing an issue with my multi-guard authentication setup in Laravel involving impersonation. I have four guards defined: admin, distributor, customer, and user. My system allows a customer to impersonate a user (for example for support purposes).When I impersonate a customer by logging in as a user, I cannot "go back" to the customer. Instead, I'm redirected to /home.

The strange part is that my log statements inside the "back-to-user" (or "back-to-customer") function are not executed at all—it’s as if the function isn’t being called. I've implemented similar impersonation functionality for Admin and Distributor, and those work fine; the issue only occurs when going back from a user impersonation.

In the logs, I only see a 302 redirect (with no errors) and nothing is logged from the back function. It appears that somewhere the application is redirecting me to /home instead of calling the function.

Route::get('back-to-customer', [\App\core\auth\LoginController::class, 'backToCustomer'])->name('back-to-customer');


public function backToCustomer(Request $request)
{
    Auth::guard('user')->logout();

    if(Auth::guard('customer')->check()) {
        return redirect('/');
    }
    return redirect('/');
}

public function impersonate(User $user)
{
    Auth::guard('user')->login($user);

    return redirect()->route('customers::dashboard.show');
}

Log:
ts=2025-03-27T16:17:13.551637+00:00 lvl=DEBUG chan=local msg="request processed" method=GET endpoint=/back-to-customer action=App\core\auth\LoginController@backToCustomer status_code=302 duration="394ms 120µs" [email protected] [email protected] user="customer:[email protected], admin:[email protected]"

I suspect that the redirection to /home happens because I defined the HOME constant in my RouteServiceProvider. But why is this happening. But that shouldn't be the problem, it should redirect me to my routes or execute the function.

What I've tried so far:

1. Verified that the /back-to-customer route is properly defined (artisan route:list) and that similar routes for Admin and Distributor work as expected.
2. Confirmed that there are no error logs—just a 302 redirect to /home.

Can anyone help me or tell me something I can use to find out what the problem might be. Maybe someone has experience with unexpected redirects

• php
• laravel
• authentication
• routes
• roles

Share Improve this question Follow asked Mar 27 at 16:27 mario.rslmario.rsl 322 bronze badges

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1 Answer 1

Sorted by: Reset to default 1

This kind of issue is usually not about the route definition itself but rather about middleware or guard configuration intercepting the request before your controller method is hit. Try temporarily remove any middleware (or create a test route without auth middleware) to see if your backToCustomer method is hit. For example, define a test route that calls your method and has no middleware applied. If this works, then the issue is with one of your middlewares intercepting the route.

infact, remove them one by one using

Route::get('back-to-customer', [\App\core\auth\LoginController::class, 'backToCustomer'])
    ->withoutMiddleware([YourSuspectMiddleware::class])
    ->name('back-to-customer');

this will help you identify which one is responsible.

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