users - Why is my WordPress login credentials missing, but work with WooCommerce?

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I have a constant issue where my login credentials are not found when trying to enter WordPress. Password reset option is not possible as my username and email address is not found. Yet, I am still able to access WooCommerce, that utilizes the same login credentials - as it is required to create the WooCommerce account. This is a progressive and long time issue that I have had to resolve over and over again by creating a new WordPress account. This is not wise, as it is not linked to my WooCommerce account and causes issues when trying to report issues (like this). To validate my issue, I have even reviewed account creation welcome emails I have received from WordPress that clearly show my account name and email. I am running out of password ideas...

I have a constant issue where my login credentials are not found when trying to enter WordPress. Password reset option is not possible as my username and email address is not found. Yet, I am still able to access WooCommerce, that utilizes the same login credentials - as it is required to create the WooCommerce account. This is a progressive and long time issue that I have had to resolve over and over again by creating a new WordPress account. This is not wise, as it is not linked to my WooCommerce account and causes issues when trying to report issues (like this). To validate my issue, I have even reviewed account creation welcome emails I have received from WordPress that clearly show my account name and email. I am running out of password ideas...

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Share Improve this question asked Oct 1, 2020 at 16:29 jlpadminjlpadmin 1 2

• 1 Is your WooCommerce account not the same account you log in to WP? There should be no difference between the two, there is no separation between WP and WooCommerce users, they're one and the same, work the same, stored the same. When you say WordPress is this self hosted or are you a WP user? Keep in mind this site is for programmers with technical questions, it isn't a support forum – Tom J Nowell ♦ Commented Oct 1, 2020 at 16:50
• 1 Or do you mean actually logging into the woocommerce and wordpress websites, not your own installed WordPress instance? You'd have to ask them about this sorry. – Rup Commented Oct 1, 2020 at 22:33

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Sorted by: Reset to default 1

wordpress does not share accounts with woocommerce, and neither account is the same account that would be used to log into any self-hosted website that you have.

woocommerce and wordpress do share accounts, but again, neither of these are used for wordpress.

For more information on the difference between wordpress and wordpress, see this support article.

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