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Is it possible to create a clickable Webchat Menu, similar to what we do with WhatsApp Templates in the Content Template Builder? I tried adding a WhatsApp Template to the Webchat Flow, but the clickable options did not appear.

Currently, I am building two Subflows with the same content to provide to customers. One is via Webchat Flex, where the menu is entirely text-based, and the customer needs to type options 1, 2, or 3 to respond in the conversation. The other contains the same content but uses Templates, allowing customers to click on options directly in WhatsApp.

Ideally, I would like to unify everything into a single flow, but if that’s not possible, I would at least like to be able to provide menus to improve the user experience.

本文标签： Twilio Flex WebchatMenu and Buttons UIStack Overflow

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