multisite - How to Sync Woocommerce and CRM via External API

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I have one Custom CRM which is having it's own API and i want to sync Woocommerce to that CRM with both ways I mean when i create , edit , update or delete Woocommerce products from Wordpress Website that products should be updated to that CRM as well and if i create new products in that CRM then that products should be added into woocommerce (Wordpress Website) as well

I have one Custom CRM which is having it's own API and i want to sync Woocommerce to that CRM with both ways I mean when i create , edit , update or delete Woocommerce products from Wordpress Website that products should be updated to that CRM as well and if i create new products in that CRM then that products should be added into woocommerce (Wordpress Website) as well

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Share Improve this question edited Jul 23, 2020 at 6:01 fuxia♦ 107k3838 gold badges255255 silver badges459459 bronze badges asked Jul 23, 2020 at 5:59 test testtest test 911 bronze badge 3

• 2 I guess your options are either to 1) find a way of syncing the databases, including mapping the schemas as part of the synchronisation; 2) use hooks on both systems to call APIs on the other systems to make the same updates there; 3) choose one of the systems as the primary source of data, have that one reflect all changes to the other one and if you make a change to the non-primary system then rather than updating its own database it makes an API call to the other one and has the change reflected back to it. – Rup Commented Jul 23, 2020 at 7:25
• 1 But since your CRM is a custom one then I doubt anything would exist already to do this for you, so chances are you'll have to develop this all yourself. – Rup Commented Jul 23, 2020 at 7:25
• Hi @test test, did you find any solution for this? I am similar development and I don't know from where to start and didn't find any solution. Can you share your solution in case you find it? many thanks. – Moe Commented Apr 18, 2023 at 22:26

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To sync WooCommerce with your custom CRM via an external API, you'll need to set up a two-way synchronization system. Here’s a high-level overview of how you can achieve this:

1. Understand the APIs

• WooCommerce REST API: WooCommerce provides a REST API that allows you to interact with your store’s data. You can create, read, update, and delete (CRUD) products using this API.
• Custom CRM API: You'll need to understand the API endpoints your CRM provides for managing products (e.g., creating, updating, and deleting products).

2. Set Up a Webhook in WooCommerce

• Purpose: WooCommerce webhooks allow you to trigger events when specific actions occur (e.g., creating, updating, or deleting a product).
• Steps:
  1. In your WordPress admin, go to WooCommerce > Settings > Advanced > Webhooks.
  2. Create a new webhook for each event you want to sync (e.g., Product Created, Product Updated, Product Deleted).
  3. Set the webhook URL to point to an endpoint on your server that will handle the data and sync it with your CRM using the CRM API.

3. Set Up API Endpoints on Your Server

• Purpose: You need endpoints that will process the incoming data from WooCommerce and send it to your CRM API.
• Steps:
  1. Create a PHP (or any server-side language) script that will handle the incoming data from WooCommerce.
  2. Extract the product data from the webhook payload.
  3. Make an API call to your CRM’s API to create, update, or delete the product.

4. Sync CRM to WooCommerce

• Purpose: When products are added, updated, or deleted in your CRM, they should be synced with WooCommerce.
• Steps:
  1. If your CRM supports webhooks, set up webhooks for the relevant product events and point them to an endpoint on your server.
  2. If webhooks are not supported, you may need to set up a cron job that periodically checks for changes in the CRM and syncs them with WooCommerce.
  3. For each event (e.g., product creation), your server-side script should receive the product data from the CRM, and then use the WooCommerce REST API to create, update, or delete the product in WooCommerce.

5. Error Handling and Logging

• Ensure you have robust error handling and logging mechanisms in place to track synchronization issues.
• For instance, if an API call fails, log the error and retry after some time.

6. Testing and Debugging

• Thoroughly test the integration by creating, updating, and deleting products in both WooCommerce and your CRM.
• Check if the changes are reflected correctly in both systems.

Example Workflow:

1. WooCommerce to CRM:

   • Product is created in WooCommerce.
   • Webhook triggers a request to your server.
   • Server script processes the product data and sends it to the CRM API.

2. CRM to WooCommerce:

   • Product is created in the CRM.
   • Webhook or cron job triggers a request to your server.
   • Server script processes the product data and sends it to the WooCommerce REST API.

7. Automate with Plugins (Optional)

• Consider using plugins like WP Webhooks or WooCommerce API Product Sync with Multiple Stores if coding from scratch is complex or time-consuming.

This approach allows you to keep both WooCommerce and your custom CRM in sync, ensuring that product data is consistent across both platforms.

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